1. Introduction
   1.1 The terms contained in this document (Trading Terms) apply to all transactions
   for the purchase of products and services (each a “Service” or, two or more, the
   “Services”) from the Site. By ordering any Services from our Site you are indicating your
   acceptance to be bound by these Trading Terms. They form a legal agreement between
   you and us and can only be amended with our consent. You can print a copy of these
   Trading Terms by selecting the print option from the “File” menu of your browser.
   1.2 In the event that the Site contains separate terms of trading linked to via the Site
   homepage, in the case of conflict between those terms of trading and these Trading
   Terms the terms of trading shall prevail over these Trading Terms.
   1.3 We reserve the right to change these Trading Terms from time to time without prior
   notice to you, provided that any such change will not affect any purchases you have
   made before the change is implemented.
2. Ordering
   2.1 You may place an order to purchase a Service advertised for sale on our Site by
   following the onscreen prompts after clicking on the item you are interested in. You will
   have an opportunity to check and correct any input errors in your order up until the
   point at which you submit your order by clicking the “Place Order” button on the
   checkout page.
   2.2 All orders placed by you are subject to acceptance by us. We may choose not to
   accept your order for any reason and will not be liable to you or to anyone else in those
   circumstances.
   2.3 After submitting an order to us, you will be sent an order acknowledgement email
   with your order reference and details of the products you have ordered. Acceptance of
   your order and the formation of the contract between us will take place when we send
   you an email confirming that the products you have ordered are being dispatched to you,
   unless we have notified you that we do not accept your order or you have already
   cancelled it in accordance with the provisions below (see Cancellations and Returns).
   2.4 If your order includes Service(s) which are not available from stock, we will contact
   you by email or by telephone to ask you how you wish to proceed. You will have the
   option to wait until the Service(s) are available from stock, or cancel your order.
3. Prices and payment
   3.1 The prices of Services advertised for sale on our Site are as set out on our Site. All
   prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping
   charges will be added to the total amount due once you have selected a shipping service
   from the available option as set out in Shipping Information.
   3.2 Prices may change at any time prior to (but not after) acceptance of your order.
   3.3 We cannot accept your order until you have paid for it in full.
   3.4 In the unlikely event that the price of an item has been incorrectly advertised on our
   Site, we will contact you by email or telephone to ask whether you wish to proceed with
   the order at the correct price. If you are not happy to proceed, or we are unable to obtain
   your instructions, we will cancel the order. Unless we have already confirmed dispatch
   of your order, we will not be obliged to supply Services at the incorrect price.
4. Delivery/ Shipping
   4.1 Subject to availability, we will use all reasonable endeavours to deliver the Services
   you have ordered as soon as possible after your order is accepted by us.
   4.2 We will deliver directly to the address specified in your order.
   4.3 The precise timing of a delivery cannot be specified. Certain deliveries may require
   a signature to confirm receipt.
   4.4 Once delivered, the Services ordered will become your property and your
   responsibility and, except in relation to Services that are damaged or faulty when
   delivered or have been incorrectly delivered, we will not accept any liability for their
   loss, damage or destruction after they have been delivered.
5. Cancellations and returns
   5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your
   order (or any part of it) without giving any reason within fourteen (14) days. The
   cancellation period will expire fourteen (14) days from the day on which you acquire, or
   a third party other than the carrier and indicated by you acquires, physical possession of
   the goods. To exercise the right to cancel, you must notify us, giving us your full name,
   address and order reference (if any) or, alternatively, by returning the Services, in
   accordance with the provisions below (see Clause 5.4).
   5.2 To meet the cancellation deadline, it is sufficient for you to send your
   communication concerning your exercise of the right to cancel before the cancellation
   period has expired.
   5.3 If you cancel this contract, we will reimburse to you all payments received from you,
   including the cost of delivery/ shipping (except for the supplementary costs arising if
   you chose a type of delivery/ shipping other than the least expensive type of standard
   delivery/ shipping offered by us). We will make the reimbursement using the same
   means of payment as you used for the initial transaction, unless you have expressly
   agreed otherwise; in any event, you will not incur any fees as a result of the
   reimbursement. We may withhold the reimbursement until we have received the goods
   back or you have supplied evidence of having sent back the goods, whichever is the
   earliest. Alternatively, you may ask us to substitute a Service, rather than provide you
   with a refund, but we can only do that if the Service you wish to substitute is of
   equivalent value to the order you are cancelling.
   5.4 You may not cancel your order if:
   i. you have taken any audio and/or visual recordings or computer software out of
   the sealed packaging in which they were delivered to you;
   ii. the Services consist of perishable items, or have been sealed for health
   protection or hygiene purposes, once these have been unsealed after you receive them;
   iii. the Services have been customised or made to your own specifications;
   iv. any Services you have started to download or stream; or
   v. any Services which become mixed inseparably with other items after their
   delivery,
   unless such Services were damaged or faulty when delivered to you or have been
   incorrectly delivered.
   5.5 All such Services should be returned within fourteen (14) days of you cancelling
   your order and, in any event, no later than twenty-eight (28) days after the Service(s)
   have been delivered to you, in accordance with the following process:
   a. pack the returns parcel securely, ensuring you include the returns note that will
   have been included in the package in which your order was delivered, and attach the
   returns address label that will also have been included; and
   b. return the parcel to us, we suggest, either by courier or by recorded delivery
   mail or other form of certified mail. We advise that you take out enough postal insurance
   to cover the value of the contents.
   5.6 Our policy on cancellations and returns does not affect your statutory legal rights.
6. Faulty Services
   6.1 If any Service you purchase is damaged or faulty when delivered to you we may
   offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If
   you believe a Service is faulty, you should notify us to arrange for the return of the
   Service(s).
   6.2 Our policy on faulty Services does not affect your statutory legal rights.
7. Service Information
   7.1 We have taken reasonable steps to display as accurately as possible the colours and
   other detailing of our Services in the images that appear on our Site. However, as the
   actual colours and detailing you see onscreen will depend on your monitor, we cannot
   guarantee that your monitor’s display of any colour or other detailing will exactly reflect
   the colour or detailing of the Service(s) upon delivery.
   7.2 From time to time, our stores may run special or local promotions which may not be
   available online, or we may offer special promotions online that are not available in our
   stores. Please note that, unless expressly stated on our Site, purchases made online do
   not qualify for points under any loyalty card scheme or discounts under any discount
   card scheme which we may operate in our stores.
   7.3 Any information on our Site regarding sizing of Services is included as a guide only.
   If you are in any doubt as to the size of any Service you require, we recommend that you
   contact us prior to placing an order.
8. Orders for delivery outside the United
   Kingdom
   8.1 If you choose to access our Site from outside the United Kingdom, you are
   responsible for complying with local laws, if and to the extent that they are applicable.
   We do not represent or warrant that any Service(s) on our Site is appropriate for use or
   available in locations outside of the United Kingdom, or that it complies with any legal or
   regulatory requirements of such other locations.
   8.2 Please contact us before ordering Services for delivery outside the United Kingdom.
   We may refuse to accept your order should you not contact us before ordering. Subject
   to us agreeing to and being able to deliver the Services outside the United Kingdom, as
   they may be subject to import duties and taxes. You will be responsible for these. We
   have no control over such charges and cannot advise you as to what they may be,
   although your local customs office may be able to assist. For deliveries outside the
   United Kingdom, you will be regarded as the importer and it is your responsibility to
   comply with all laws and regulations of the country in which the Services are to be
   delivered. Cross-border deliveries may be subject to opening and inspection by customs
   authorities.
9. Security
   9.1 We understand that you may have concerns about security on the internet. Our Site
   uses a secure server in our online ordering process to protect your personal information.
   9.2 When you proceed to the checkout, before you are prompted to complete your
   billing and shipping address, your browser will go into secure mode. Data relating to
   your order and your personal and payment card details will all pass to our server in an
   encrypted format. As soon as you have finished ordering you will exit secure mode. As
   an additional protection for you, our system is designed so that you cannot place an
   order until you are safely within secure mode.
   9.3 We recommend that you do not communicate your payment card details to anyone,
   including us, by email. We cannot be responsible for any losses you may incur in
   transmitting information to us by internet link or by email. Any such loss shall be
   entirely your responsibility.
   9.4 If you have any additional queries about security, please contact us.
10. Our liability
    10.1 We will not be liable to you where performance of any of our obligations is
    prevented or restricted by any circumstance or cause beyond our reasonable control.
    10.2 You are responsible for the use you make of the Service(s) you order. To the extent
    not prohibited by law, we accept no liability for any loss or damage which is not
    reasonably foreseeable or for any business loss (which includes loss of profits, contracts,
    goodwill, business interruption, loss of business or opportunity and other similar losses).
    10.3 We accept liability for death or personal injury caused by our negligence and
    responsibility for fraudulent misrepresentation and any other liability that cannot,
    under English law, be excluded.
    10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory
    legal rights.
11. Personal Data
    11.1 We will only use your personal information in accordance with our Privacy &
    Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes
    important terms which apply to you.
12. General
    12.1 Failure by us to enforce a right does not result in waiver of such right. You may not
    assign or transfer your rights under these Trading Terms.
    12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law,
    all other parts of these Trading Terms shall be unaffected and shall remain in force.
    12.3 You and we agree that English law applies to these Trading Terms and that any
    dispute between us arising out of or in connection with these Trading Terms will only be
    dealt with by the English courts, unless you are resident in another part of the United
    Kingdom, in which case the applicable law of that part of the United Kingdom will apply
    and any dispute will be brought before the courts there. We are required by law to
    inform you that purchases can be concluded in English only and that no public filing
    requirements apply.
    12.4 A person who is not a party to this agreement shall not have any rights under the
    Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
    12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do
    not insist immediately that you do anything you are required to do under these Trading
    Terms, or if we delay in taking steps against you in respect of your breaking this
    agreement, that will not mean that you do not have to do those things and it will not
    prevent us taking steps against you at a later date. For example, if you miss a payment
    and we do not chase you but we continue to provide the Services, we can still require
    you to make the payment at a later date.
13. How to contact us
    13.1 Please feel free to contact us using the details set out on our Site.