Privacy & Cookie Policy
- Important notice
- Personal Data we may collect and why
- Cookies
What are cookies?
What cookies are used on this Site?
How can I reject or opt out of receiving cookies?
Third party cookies - How we use your personal data
- Legal grounds for processing
- Who we share your personal data with
- How long we keep your personal data for
- Your rights
- How to contact us
- Links to other websites
- Changes to this Privacy Policy
- Important notice
This Privacy Policy describes how we obtain and use your personal data, why we
are allowed to do so by the law, who has access to your personal data and what
your rights are. Please review it carefully.
In the event that the Site contains a separate Privacy Statement linked to via the
Site homepage, in the case of conflict between that Privacy Statement and this
Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy
We take your privacy seriously and use your personal data as further explained
in this Privacy Policy. We are the “controller” of the personal data you provide to
us.
You have the right to object to us processing your personal data for our
legitimate business interests or for direct marketing purposes (including
any related profiling). For more information about your rights and how you
can exercise them, please see the section Your rights. - Personal Data we may collect and why
Personal data is any information which identifies you personally whether
directly (for example, your name) or indirectly (for example, information about
your use of our products and services).
We may collect the following data about you:
Contact details: your name, email address, and telephone number so that
we can contact you in response to an enquiry you make via our Site or in relation
to the products and services that we have from time to time agreed to provide to
you;
Correspondence: we collect any additional personal data you may
provide to us from time to time if you contact us by email, letter or telephone,
through our Site, by submitting a comment on our Site, or by any other means;
Survey responses: information from surveys that we use for research
purposes, if you choose to respond to them;
Transaction details: we or our third party providers will collect
information relating to transactions you carry out through our Site and for the
purposes of fulfilling your orders;
Details of visits to the Sites: details of your visits to our Site, including,
but not limited to, traffic data, location data, weblogs and other communication
data, whether this is required for our own billing purposes or otherwise and the
resources that you access. - Cookies
What are Cookies?
We collect information about your use of our Site through cookies. Cookies are
information that files stored on your computer, tablet or smartphone that help
websites remember who you are and information about your visit. Cookies can
help to display the information on our Site in a way that matches your interests.
Most major websites use cookies.
a. What cookies are used on this Site?
The cookies we and our business partners use on our Site are broadly grouped
into the following categories:
Essential – Some of the cookies on our Site are essential for us to be able
to provide you with a service you have requested. An example of this could be a
cookie used to enable you to log into your account on our Site or which allows
communication between your browser and our Site. Our cookie preference
cookie described in the section “How can I reject or opt out of receiving cookies?”
is also an essential cookie. You may not be able to use our Site without these
cookies.
Analytics – We use analytics cookies to helps us understand how users
engage with our Site. An example is counting the number of different people
coming to our Site or using a particular feature, rather than the total number of
times the site or feature is used. Without this cookie, if you visited our Site once
each week for three weeks we would count you as three separate users. We
would find it difficult to analyse how well our Site was performing and improve
it without these cookies.
User Cookies – We use cookies to improve your experience by
remembering your preferences so we know how you like to use our Site.
Examples of this would be remembering you so that you are served with the
same content or to remember you when you come back to our Site.
Social Sharing – We use third party cookies to allow you to share content
directly on the social networking/sharing sites like Facebook, Twitter or Google+.
Examples would be if you wanted to “like” or “tweet” about us or our products or
services. Please see our “Third Party Cookies” section below for more details.
Interest-Based Advertising – You will have noticed that when you visit
websites you will be shown adverts for products and services you may wish to
buy. The money made by website owners for showing third party adverts on
their websites often pays for the cost of running the website and therefore
usually allows you to use the website without having to pay a registration or
usage fee. To try and ensure that the adverts you see are relevant to you third
party cookies may be used to collect information about the types of things that
interest you, for example websites you visit and the geography that you are
based in. Having these cookies does not increase the number of adverts you will
be shown, but simply makes the adverts you see more relevant. Please see our
“Third Party Cookies” section below for more details.
b. How can I reject or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser
which allows you to refuse the setting of cookies. However, if you select this
setting, you may be unable to access certain parts of our Site. Unless you have
adjusted your browser setting so that it will refuse cookies, our system will issue
cookies when you use our Site. The “Help” menu of the toolbar on most browsers
will tell you how to prevent your browser from accepting new cookies, how to
have the browser notify you when you receive a new cookie, or how to disable
cookies altogether. For more information about cookies and how to stop cookies
being installed or how to delete existing cookies from your hard drive visit the
following website: http://www.allaboutcookies.org.
c. Third party cookies
Some of the cookies described in the “What Cookies are used on our Site” section
above are stored on your machine by third parties when you use our Site. Third
parties may also read cookies on your browser to collect information or to serve
content or advertisements to you. We have no control over these cookies or how
the third parties use them. They are used to allow that third party to provide a
service to us, for example analytics. For more information on these cookies and
how to disable them, please see:
Internet Advertising Bureau website
at http://www.youronlinechoices.com/ where you will be able to opt-out of
receiving Interest-Based Advertising cookies from some of the third parties
listed below; and/or
If you want to know more about how cookies work and how to manage or
delete them, visit the World Wide Web Consortium’s website. - How we use your personal data
We use your personal data for the following purposes:
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to
provide you with the products and services you have requested in accordance
with the Trading Terms or Terms of Trading.
To send you service communications, including in relation to changes to
our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate
with you about the products and services that we provide, including to let you
know about major changes to those products and services or to the Trading
Terms or Terms of Trading between us or to any related information.
Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we
may use your contact details to send you direct marketing and keep you
informed of promotional offers by email, SMS, post or telephone relating to our
products and services.
You can unsubscribe from our direct marketing at any time by clicking the
“Unsubscribe” link in any of our emails or by contacting us.
Our trusted business partners would also like to use your name, email address,
postal address and telephone number to inform you of similar products, services
and promotional offers. We will only share your personal data with our partners
where you have provided us with your consent to do so. You can unsubscribe at
any time by clicking the “Unsubscribe” link in any of their emails or by contacting
us.
To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that
we can provide important features and functionality on our Site, monitor its
usage, and provide you with a more personalised experienced.
To provide and improve customer support
We use your personal data to be able to provide and improve the customer
support we provide to you (for example, where you have questions about our
products and services).
To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and
administering our internal records. This includes processing your personal data
to ensure that the information we hold about you is kept up to date and accurate.
To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries
or complaints you have made, or deal with any dispute which may arise in the
course of us providing our products and services to you, in the most effective
manner.
To investigate, detect and prevent fraud and comply with our legal
obligations
In certain circumstances, we use your personal data only to the extent required
in order to enable us to comply with our legal obligations, including for fraud
detection, investigation and prevention purposes. This may require us to provide
your personal data to law enforcement agencies if they request it. - Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy
one or more legal grounds. These are set out in data protection law and we rely
on a number of different grounds for the processing we carry out. These are as
follows:
Consent
In certain circumstances, we process your personal data after obtaining your
consent to do so for the purposes of:
sending you marketing communications about our products and services;
sharing your name, email address, postal address and telephone number
with our trusted business partners so that they may market to you about their
own similar products and services;
conducting marketing research;
obtaining your credit score so that we can establish the best possible
payment terms we are able to offer to you.
Necessary for the performance of a contract and to comply with our legal
obligations
It is necessary for us to process your basic contact details, payment details and
information about the business you represent for the performance of the Trading
Terms or Terms of Trading between us. In particular, we rely on this legal
ground to:
provide you with the products and services;
communicate with you about the products and services that we provide
to you, including to let you know about major changes to those products and
services or to the Trading Terms or Terms of Trading between us or to any
related information;
provide and improve customer support; and
notify you about changes to our service
If you choose not to give some or all of the aforementioned information to us,
this may affect our ability to provide our products and services to you.
In certain circumstances, we also use your personal data only to the extent
required in order to enable us to comply with our legal obligations, including to
detect, investigate and prevent fraud.
Necessary for the purposes of our legitimate business interests or those of
a third party
It is sometimes necessary to collect and use your personal data for the purposes
of our legitimate interests as a business, which are to:
provide you with products and services that are as useful and beneficial
as possible, including by personalising our contact with you and making sure we
tell you about all the offers that are relevant to you;
better understand our customer base so that we can improve our
products and services and marketing activities (which could also benefit you);
comply with our contractual obligations to third parties;
develop and improve our Site to enhance the customer experience;
train our staff so that we can provide you with a better customer service;
respond to any enquiries or complaints you have made, or deal with any
dispute which may arise in the course of us providing our products and services
to you; and
to ensure that content from our Site is presented in the most effective
manner for you and for your computer;
ensure effective operational management and internal administration of
our business, document retention, compliance with regulatory guidance and
exercise or defence of legal claims.
Where we think there is a risk that one of your interests or fundamental rights
and freedoms may be affected we will not process your personal data unless
there is another legal ground for us to do so (either that we have obtained your
consent to the processing or it is necessary for us to perform our contract with
you or to comply with our legal obligations). - Who we share your personal data with
We may provide your personal data to our suppliers and service providers,
including other companies in our group, who provide certain business services
for us and act as “processors” of your personal data on our behalf. In addition, we
may disclose your personal data if we are under a duty to disclose or share your
personal data in order to comply with any legal obligation, or in order to protect
the rights, property, or safety, of our business, our customers or others. This
includes, in specific cases, exchanging information with other organisations for
the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set
out above, be transferred outside the European Economic Area (EEA) and such
destinations may not have laws which protect your personal data to the same
extent as in the EEA. We are required by data protection law to ensure that
where we or our “processors” transfer your personal data outside of the EEA, it
is treated securely and is protected against unauthorised access, loss or
destruction, unlawful processing and any processing which is inconsistent with
the purposes set out in this Privacy Policy. - How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purposes(s)
for which it was provided. What this means in practice will vary between
different types of data. When determining the relevant retention periods, we
take into account factors including:
legal obligation(s) under applicable law to retain data for a certain period
of time;
statute of limitations under applicable law;
potential or actual disputes; and
guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no
longer needed. - Your rights
You have the following rights regarding your personal data:
Rights What does this mean? - Rights to be
informed
You have the right to be provided with clear,
transparent and easily understandable
information about how we use your personal
data and your rights. This is why we are
providing you with the information in this
Privacy Policy. - Right of
access
You have the right to obtain access to your
personal data (if we are processing it) and
certain other information (similar to that
provided in this Privacy Policy). This is so you
are aware and can check that we are using your
personal data in accordance with data protection
law. - Right to
rectification
You are entitled to have your personal data
corrected if it is inaccurate or incomplete. - Right to
erasure
This is also known as ‘the right to be forgotten’
and, in simple terms, enable you to request the
deletion or removal of your personal data where
there is no compelling reason for us to keep
using it. This is not a general right to erasure;
there are exceptions. - Right to
restrict
processing
You have the right to ‘block’ or supress further
use of your personal data in certain
circumstances. When processing is restricted, we
can still store your personal data, but may not
use it further. - Right of data
portability
You have the right to obtain and reuse your
personal data in a structured, commonly used
and machine-readable format in certain
circumstances. In addition, where certain
conditions apply, you have the right to have such
information transferred directly to a third party. - Right to object
to processing
You have the right to object to us processing
your personal data for our legitimate business
interests or for direct marketing purposes
(including in each case any related profiling). - Right to
withdraw consent
to processing
If you have given your consent to us to process
your personal data for a particular purpose (for
example, direct marketing), you have the right to
withdraw your consent at any time (although if
you do so, it does not mean that any processing
of your personal data up to that point is
unlawful). - Right to make
a complaint to the
data protection
authorities
You have the right to make a complaint to the
Information Commissioner’s Office (ICO) if you
are unhappy with how we have handled your
personal data or believe our processing of your
personal data does not comply with data
protection law. - How to contact us
If you would like to exercise your data protection rights or if you are unhappy
with how we have handled your personal data, please feel free to contact us by
using the details set out on our Site.
If you’re not satisfied with our response to any enquiries or complaint or believe
our processing of your personal data does not comply with data protection law,
you can make a complaint to the Information Commissioner’s Office (ICO) by:
writing to: Information Commissioner’s Officer, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: ico.org.uk - Links to other websites
Our website may contain hyperlinks to websites owned and operated by third
parties. This Privacy Policy does not apply to those other websites. We
encourage you to read the privacy statements on the other websites you visit, as
they will govern the use of any personal data you provide when visiting those
websites. We do not accept any responsibility or liability for the privacy
practices of such third party websites and your use of such websites is at your
own risk. - Changes to this Privacy Policy
This Privacy Policy was last updated on 1 May 2018.
This Privacy Policy may be updated from time to time, so you may want to check
it each time you provide personal data to us.
